Frequently AskedQuestions
Find quick answers to common questions about our services, pricing, and processes. Can't find what you're looking for? Contact our support team.
Popular Questions
The most commonly asked questions by our customers.
How long does it take to build my website?
Most websites are completed within 5-10 business days. The exact timeline depends on your chosen tier and the complexity of your requirements. We'll provide a detailed timeline during the initial consultation.
What's included in the hosting plans?
All hosting plans include SSL certificates, daily backups, security monitoring, and 99.9% uptime guarantee. Higher tiers include additional features like advanced analytics, priority support, and more storage.
What exactly is Site Zens and who is it for?
Site Zens is a complete website solution for small and medium businesses who need a professional online presence without the complexity of hiring developers. We handle everything from design and development to hosting and ongoing maintenance, so you can focus on running your business.
How is this different from DIY website builders like Wix or Squarespace?
Unlike DIY builders, we create fully custom websites tailored to your business needs. You get a dedicated team handling everything, modern design that actually converts visitors to customers, and ongoing professional support. No more wrestling with templates or figuring out technical issues yourself.
Browse by category
Find answers organized by topic to help you get the information you need faster.
Getting Started
New to Site Zens? Start here
Pricing & Billing
Plans, payments, and pricing questions
Website Tiers
Understanding our Launch, Growth, and Scale packages
Hosting & Maintenance
Ongoing support and website management
Add-Ons & Integrations
Email, chatbots, analytics, and more
Account Management
Managing your dashboard and subscriptions
Technical & Security
Performance, security, and technical questions
Custom & Enterprise
Bespoke solutions and enterprise needs
All Questions
49 questions found
Getting Started
New to Site Zens? Start here
How long does it take to build my website?
What's included in the hosting plans?
What exactly is Site Zens and who is it for?
How is this different from DIY website builders like Wix or Squarespace?
What information do I need to provide to get started?
Do you work with all types of businesses?
Pricing & Billing
Plans, payments, and pricing questions
Can I update my website content after it's built?
Why is there such a price difference between website tiers?
Are there any setup fees or hidden costs?
Do you provide ongoing support?
Do you offer payment plans for the initial website cost?
What payment methods do you accept?
How does billing work for add-ons?
Website Tiers
Understanding our Launch, Growth, and Scale packages
What's included in the Launch tier ($999)?
What's the difference between Growth and Launch tiers?
What makes the Scale tier worth $2,999?
Why do website prices increase without a hosting plan?
Can I upgrade my website tier later?
What if I need more than 15 pages?
Hosting & Maintenance
Ongoing support and website management
What's included in the Essential hosting plan ($59/month)?
How is Business hosting different from Essential?
What counts as a 'content update'?
What if I'm not satisfied with my website?
Can I bring my own domain?
What makes Premium hosting worth $199/month?
Can I cancel my hosting plan and keep my website?
What happens if my website goes down?
Add-Ons & Integrations
Email, chatbots, analytics, and more
Can you set up professional email for my domain?
How do Stripe integrations work?
What kind of chatbot can you add to my website?
What's included in Advanced Analytics ($20/month)?
Can you add an AI avatar to my website?
Do you offer online booking systems?
Account Management
Managing your dashboard and subscriptions
How do I access my website dashboard?
How do I request changes to my website?
Can I upgrade or downgrade my plan anytime?
How do I upload images and files for my website?
What analytics can I see in my dashboard?
How do I manage my billing and subscriptions?
Technical & Security
Performance, security, and technical questions
How fast will my website load?
How do you ensure my website is secure?
Will my website work on mobile devices?
Do you provide website backups?
Can you integrate with my existing business tools?
What happens if you stop offering services?
Custom & Enterprise
Bespoke solutions and enterprise needs